Nelson Shirt Smoke

Eligibility for Returns

• Returns are accepted within 10 days from the date of purchase.
• Items must be unused, unwashed, and in original condition, with all tags and labels still attached.
• Returns will only be accepted if the items are in their original packaging.
• Certain items, such as sale or discounted items, gift cards, and intimate wear (e.g., underwear, socks), are not eligible for return.

Return Options

• Store Credit: If you would prefer store credit rather than a refund, we will issue a credit equal to the value of the returned item(s), minus any shipping fees.
• Replacement: If your item is the wrong size or color, we offer replacements based on availability. If a replacement item is not available, we will offer store credit.

How to Return an Item

1. Start a Return: To initiate a return, please contact our customer service team at [email address] or [phone number], or submit a return request through our website.
2. Pack the Item: Ensure that your item is packed securely in its original packaging with all tags and labels still attached. Please include a copy of your order confirmation or packing slip.
3. Return Shipping: Customers are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. For defective or incorrect items, we will provide a prepaid return shipping label.

Refunds

• Once we receive and inspect the returned item(s), we will notify you of the status of your return.
• If your return is approved, we will process either your store credit or a replacement, depending on your preference and availability.
• Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
• Refunds or store credits will be issued within 7-10 business days after the return has been processed.

Defective or Incorrect Items

If the item you received is defective or incorrect, please contact us immediately. We will arrange for a free return shipping label and offer a full refund or replacement at no additional cost to you.

Non-Returnable Items

• Gift cards
• Sale or discounted items
• Underwear, socks, and swimwear (for hygiene reasons)

International Returns

For international orders, customers are responsible for return shipping costs. Be sure to check with your local customs regulations before sending items back.

At Urbane & Gallant, we redefine luxury by blending exceptional craftsmanship with a deep commitment to ethical values. We believe that true luxury should do more than just impress—it should make a positive impact on people and the planet. As a benefit corporation, we are dedicated to creating meaningful social and environmental change, from supporting the fight against human trafficking to advocating for fair labor practices and sustainability. Every decision we make reflects our mission to uphold the highest standards of integrity and responsibility.

Our efforts extend beyond our own operations. We recognize that tackling issues like human trafficking, supporting at-risk communities, and promoting ethical and environmental practices requires collaboration across nonprofits, law enforcement, and responsible businesses. That’s why we partner with trusted manufacturers and suppliers who share our values, ensuring that every step of our production process, from sourcing materials to labor practices, aligns with our commitment to fairness and sustainability. By choosing Urbane & Gallant, you’re not just investing in luxury menswear—you’re supporting initiatives that champion human rights, environmental stewardship, and ethical business practices, helping us all create a better, more sustainable future.